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As part of our consultancy services, we help professional service firms audit their processes and procedures to ensure all aspects of their client facing activities are aligned to deliver the right customer outcomes, do not encourage poor client decision making and ultimately support the development of enduring and profitable trusted relationships.


A key part of our our approach here is to gather and analyse meaningful client feedback via our Trust Competence Feedback (TCF)  platform, which uses a unique survey questionnaire and can be linked to a secure online management information dashboard.