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With solicitors facing increasing competition, many firms are looking to differentiate the quality of their practice by seeking accreditation ¬†from Lexcel, the Law Society’s Standard for excellence in practice management and client care. This quality mark covers seven areas of business management, including client care and in this area it is a requirement for practices to have procedures in place to monitor client satisfaction.

At Flat Mountain, we have developed a version of our Trust Competence Feedback software specifically to help legal practices meet the Lexcel requirements for accreditation, by providing you with a simple and cost effective system to gather client feedback electronically and develop your own data dashboard to analyse and develop your client relationships.

Please get in touch for more details by emailing: david.elliott@flatmountain.co.uk