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Our one day workshop training programme introduces attendees to the three key areas that have to come together to create those stronger, more collaborative, trusted relationships.

This is what we refer to as the Flat Mountain APP.

Attributes: the knowledge, skills and competences required to build more trusted relationships

Principles: the attitudes and behaviours needed (both individually and corporately) to be truly customer first orientated

Process: How to harness the Attributes & Principles on a client by client basis